Store Policies Store Policies
eNativeAmerican.com Store Policies
1. Minimum Order Requirements: eNativeAmerican.com has no minimum order requirement for retail sales. We reserve the right to review and make changes on discounts, shipping offers, etc. to any order.
2. Terms of Sale: The preferred payment method is by Credit Card with Google Checkout, the fastest, most secure way to pay on the internet. No personal or business checks, please. Customers must pre-pay if paid by money order or cashier's check. We will not ship any order C.O.D. We reserve the right to refuse any order and qualify every customer regarding their eligibility to purchase and to qualify for payment.
3. International Customers: We ship worldwide. All non-USA shipments must be paid in US Funds prior to shipping.
4. Shipping and Freight Charges: Most orders will be shipped via US Post Office or UPS with shipping prepaid. Truck freight orders are shipped freight pre-paid. Call for overnight and other services. Refused or unclaimed shipments will be charged for all freight, storage or claims. Shipping shortages must be reported to eNativeAmerican.com and the carrier within 24 hours of receipt of goods.
5. Product Warranty & Guarantee: Every item we sell is covered by our 30-Day Guarantee. If you are unsatisfied with your purchase, you may return it to us within 30 days of receipt.
6. Merchandise Return Policy: If you need to return any product, call or fax and we will issue a RMA (return merchandise authorization) number. Upon receipt of a RMA number, ship the package back in original condition and in original packaging. Our goal is always to maintain the lowest prices possible. Part of our cost containment is reflected in our return policy. Returns for replacement or exchange will not be subject to a restocking fee. Returns for refunds are subject inspection before refund is issued. Any items not returned in original, resaleable condition will be subject to a restocking fee of 15% or $15, whichever is greater. No cash or check refunds. Refunds are in the form of a Gift Certificate. All claims will be determined on a case-by-case bases after research of facts is completed.
7. Lost or Damaged Goods: All claims for the loss or damage of merchandise must be made directly against the carrier. Once the shipping carrier has picked up your order from us and is in receipt of the merchandise, liability for your order is the responsibility of the shipper. All claims for the loss or damage of merchandise for orders shipped via US Post Office and UPS or other ground carrier will be determined on a case-by-case bases after research of facts is known.
8. Special Orders & Cancellations: a 15% fee will be assessed for any special order that is cancelled before shipping. Any special order cannot be canceled after it has been shipped.
9. Price and Terms Changes: All prices, terms and policies are subject to change without notice.
SPECIAL NOTE: We will do everything possible to ship your item(s) within 3-5 business days of placing your order. Please keep in mind that the items we sell are handmade or special order, therefore it may take a 1-2 weeks before we can ship certain items. We may also charge your credit card before we ship your item(s) so that the artist, crafter or manufacturer will produce the item(s) for your order. If there is a long delay or we are unable to deliver the items you ordered in a reasonable amount of time, we will credit your card for any product you did not receive. Please email or call us if you have any questions or concerns.
Privacy Policy
This privacy statement discloses what information we gather about you when you visit eNativeAmerican.com Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.
Collection of your Personal Information:
The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.
Use of your Personal Information:
The personal information collected on this Site will be used to provide the services you have requested.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other eNativeAmerican.com products and services.
Questions:
If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form.
We may occasionally modify this privacy statement. All such changes will be reflected on this web page.
